Home / Terms of Service

Terms of Service

Last updated: 3 November 2026 · Version 2026-11-03

These Terms are an agreement between you and Chaos Systems s. r. o., Šikmá ulica 967/7, 900 50 Hrubá Borša, Slovakia, IČO 56 315 341, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, insert no. 179114/B ("ScriptedReel", "we"). By creating an account or using the service you accept them. If you use ScriptedReel for an organization, you confirm you may bind it.

1. The service

ScriptedReel is a production tool that turns scripts, storyboards and images you provide into video by sending prompts and images to third-party AI video and language model providers you choose ("Providers"), using API keys you supply, and assembling the results.

2. Accounts

You must be at least 16 (or the age of digital consent where you live). Keep your credentials secure and tell us promptly about unauthorized use. One person per account.

3. Your API keys and Provider charges

• You authorize us to use the keys you store to make requests to the matching Provider on your behalf, only when you start a render or the AI Director.
• Providers bill you directly under their own terms and prices. Cost estimates in ScriptedReel are informational, based on published list prices, and may differ from your actual Provider bill. We are not responsible for Provider charges, outages, model changes, content filtering or output quality.
• You must comply with each Provider's terms and usage policies, including rules on content and disclosure of AI-generated media.

4. Plans, billing and cancellation

Paid plans are billed in advance, monthly or yearly, through our payment processor Stripe, and renew until cancelled. Prices are in euros. We're not a VAT payer, so no VAT is added. You can cancel any time in Settings → Plan & billing; access continues until the end of the paid period and your films stay downloadable for 30 days after an account is downgraded or closed. Prices may change with at least 30 days' notice before your next renewal.

Right of withdrawal (EU consumers). You may withdraw from a new subscription within 14 days of buying it, without giving a reason, by writing to or cancelling in the billing portal and telling us you withdraw. Because you ask us to start your plan straight away when you buy it, you pay for the days up to your withdrawal and we refund the rest within 14 days, to the same payment method. Usage credits you have already spent are not refunded. Otherwise fees are non-refundable, except where the law requires.

5. Your content

You keep all rights to the scripts, images and other material you upload and to the output you generate, to the extent the law and Provider terms allow. You grant us a limited licence to host, process and transmit your content solely to run the service for you. We don't use your content to train models. You are responsible for having the rights to everything you upload, including likenesses, characters, music and trademarks.

Real voices. Upload a person's voice only if it's yours or that person gave you explicit permission to use it for AI-generated speech in your films, and delete it if they withdraw it. We store the consent you give with the recording. [counsel: voice/biometric consent, notice to the speaker]

Public films. Films are private by default. When you switch a film to Public, you grant us a non-exclusive, royalty-free licence to show its latest full-film render, title and description in the Screening Room and on our website, for as long as it stays public. Switching it back to private ends that licence for new showings. You confirm you have the rights to everything in a film you make public, including every real voice and face. We may remove any public film, for example after a report.

6. Acceptable use

You must follow our Acceptable Use Policy. We may suspend or remove content or accounts that breach it, and report illegal content where required.

7. AI-generated content

Output is produced by machine-learning models and may be inaccurate, unexpected or similar to others' output. You are responsible for reviewing it before use and for labelling it as AI-generated where law or platform rules require (for example under the EU AI Act's transparency obligations for synthetic media).

8. Availability and changes

We work to keep ScriptedReel available but don't guarantee uninterrupted service. We may change or discontinue features; we'll give reasonable notice of material changes that reduce what a paid plan includes.

9. Warranties and liability

The service is provided "as is". To the extent permitted by law, we disclaim implied warranties, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. We are not liable for indirect or consequential losses or for Provider charges. Nothing here limits liability that can't be limited by law, or your statutory consumer rights.

10. Termination

You can delete your account at any time in Settings. We may suspend or terminate accounts that breach these Terms, with notice where reasonable.

11. Law and disputes

These Terms are governed by the law of the Slovak Republic, and the courts of the Slovak Republic decide disputes. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may also sue in its courts. Write to us first — most problems are solved by email. Consumers in the EU may also turn to an alternative dispute resolution (ADR) body: in Slovakia, the Slovak Trade Inspection (Slovenská obchodná inšpekcia, soi.sk) or another body on the Slovak Ministry of Economy's list of ADR entities.

12. Changes and contact

We'll notify you of material changes at least 30 days ahead by email or in the app. Questions: .

13. Who we are

Chaos Systems s. r. o. · Šikmá ulica 967/7, 900 50 Hrubá Borša, Slovakia · IČO 56 315 341 · DIČ 2122284538 · VAT ID SK2122284538 (not a VAT payer) · Commercial Register of the Municipal Court Bratislava III, section Sro, insert no. 179114/B.
Support: · Legal and authorities (single point of contact under the EU Digital Services Act; English or Slovak): .
Supervisory authority for consumer protection: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Bratislava Region, Prievozská 32, 827 99 Bratislava, Slovakia.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract; an email with the same content works too.)

To Chaos Systems s. r. o., Šikmá ulica 967/7, 900 50 Hrubá Borša, Slovakia, :
I hereby give notice that I withdraw from my contract for the provision of the following service: ScriptedReel ______ plan (monthly / yearly).
Ordered on: ______
Name of consumer: ______
Email address of the account: ______
Signature of consumer (only if this form is sent on paper): ______
Date: ______

See also: Terms · Privacy · Cookies · Acceptable Use · Subprocessors · Security